Dental Receptionist

The dental receptionist is the first person a patient talks to and often the last one they see on the way out. It's a front-desk role that requires good people skills, solid administrative ability, and comfort with dental-specific software and insurance processes.

This 29-week program in Kelowna trains you for exactly that. You'll learn appointment scheduling, patient records management, insurance claim processing, dental billing, and how to keep a busy front office running professionally.

Work experience is built in -- 80 hours in a real dental setting before you graduate.

Program Highlights
Duration 29 weeks / 7 months / 580 hours (including 80 hours work experience)
Work Experience Hours 80
Curriculum

What you'll learn to do:

  • Use dental practice management software to run day-to-day office operations
  • Manage patient records and clinical documentation accurately and in line with BC regulations
  • Handle insurance claims, billing, and financial processes for a dental office
  • Communicate professionally with patients, dentists, and specialists
  • Work through problems calmly and keep the front office running when things get busy
  • Apply inclusive, culturally safe practices with every patient
Certification Diploma
Classification of Instructional Programs (CIP) code 51.0712 - Medical reception/receptionist
Compliance Dental Receptionist was reviewed and approved by the registrar of The Private Training Institutions Regulatory Unit (PTIRU) within the System Integrity Branch (SIB) of the Ministry of Post-Secondary Education and Future Skills.
Average Salary $5,300
BC Job Openings, 2023-2033 1,600

Admissions Requirements
  • All candidates must meet with an admissions advisor before enrollment.
  • Candidates must provide ALL of the following supporting evidence prior to acceptance:

    Age Requirements

    • Be a mature student (minimum 19 years of age) OR a Grade 12 graduate (parent/guardian consent required if under 19 years of age)

    Language Proficiency Requirements

    • Candidates must provide ONE of the following:
      • Evidence of three years of full-time secondary instruction (Grade 8–12 or BC Adult Graduation Program) in English OR two years of full-time post-secondary education at a recognized institution listed under Approved English Speaking Countries. Language courses, such as English as a Second Language (ESL), cannot be considered in this calculation.
      • Evidence of achievement in a recognized standardized language test or assessment at an overall level equivalent to IELTS 5.5 (Academic) or higher, such as:
        • Test of English as a Foreign Language (TOEFL) iBT: Overall score of 46
        • Canadian English Language Proficiency Index Program (CELPIP): Listening 6, Speaking 6, Reading 5, Writing 5
        • Canadian Academic English Language Assessment (CAEL): Overall score of 40
        • Pearson Test of English Academic (PTE-A): Overall score of 43
        • Duolingo English Test (DET): Minimum overall score of 95
        • Cambridge Linguaskill, LANGUAGECERT Academic, The Michigan English Test (MET): Minimum overall B2 level
        • iTEP Academic: Minimum overall score of 3.5
        • EIKEN: Minimum placement of Grade Pre-1

    Background and Health Requirements

    • Clear criminal record check
    • Negative TB Test Result
    • Immunizations in the following are strongly recommended and may be required for the work placement portion of the program:

      2 doses of COVID vaccine, Pertussis, Diphtheria, Tetanus, Polio, Measles/Mumps/Rubella, Chicken Pox, Hepatitis B, Influenza (required annually)

Work Experience

Prerequisites for Work Experience

  • Successful completion of all academic courses
  • Hold a valid First Aid and CPR certificate

Tuition and Fees
Tuition $10,489
Fees:
Assessment Fee $100
Books $125
Scrubs / Uniform $140
Administrative Fee $110
Application Fee $250
Total Tuition and Fees $11,214

Payment plans are available for all programs, interest-free , typically split into 7 equal monthly payments of $1,602.

Other funding options may be available for students who qualify.